Abstract:
In the future, where artificial intelligence (AI) becomes an integral part of work environments, employee engagement faces complex challenges and opportunities. Research indicates that AI can both enhance and undermine engagement, depending on its implementation. The purpose of this study was to examine the use of AI tools (ChatGPT, Gemini, Copilot) and general work engagement among Generations X, Y, and Z. The sample included 311 women from various educational and professional sectors. The results showed that the use of ChatGPT significantly differs between generations, with Generation Y using it considerably less (35.5%) than Generations X (53.8%) and Z (50.0%). On the other hand, Gemini and Copilot had a very low adoption rate across all generations (8.4% and 9.0%, respectively), with no statistically significant differences. Significant differences were also found in work engagement, with Generation X reporting the highest levels (M = 35.93), followed by Generation Y (M = 33.87), and Generation Z the lowest (M = 31.28). These results indicate an uneven spread of AI tools and varying levels of work engagement, highlighting the need for tailored strategies to encourage AI use and improve engagement, especially among younger generation
International Scientific Multidisciplinary Conference: AI for a Smarter Tomorrow - AI-SMART , September 25-26, 2025
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